Nine Questions to Ask Any Removal Company Before You Book

A polished website is great, but you also need transparent processes and proof that a removals company can pivot when plans change. These nine questions reveal how a mover really operates and help you compare quotes on more than price alone.

1. What level of Goods in Transit and Public Liability insurance do you carry, and do you offer extended cover for antiques or fine art?
2. Do you ever subcontract crews or vehicles? If so, how do you vet and quality-check those partners?
3. How do you handle key delays or completion changes, and what are the wait-time charges after the initial grace period?
4. What is included in your standard packing service and which materials attract extra charges?
5. Can you share recent customer reviews, case studies, or survey feedback from moves similar to mine?
6. Do you conduct on-site or video surveys, and how accurate are the quotes that follow?
7. What steps do you take to protect flooring, bannisters, and common areas in both properties?
8. How do you train and DBS-check staff, and will the same team handle packing and moving for continuity?
9. What post-move support do you offer if I need extra storage, additional trips, or help reassembling furniture?

Use the answers to compare providers and note any gaps you might need to plug with your own insurance or contingency planning. A great removals partner is transparent from the first conversation to the final signature.